Review of the different notifications within AlayaCare
1) Client Status Change
All assigned to a client's care team (primary and associated employees) will receive an email notification when that client's status changes. Email is sent from email@example.com. The subject will be: "AlayaAlert: <Client Name> service status changed." The email will specify for which service the status has changed and confirm that you are receiving this notification as a member of the care team. There is no link to AlayaCare from this email.
This notification is controlled by the setting in System Settings > Notification Settings.
As shown below, when 'Email' is highlighted in grey, Service Status Change notifications are enabled.
2) Report Notification - SMS
From the Notification Settings, you can set up a phone number under the Alerts / Panic / Important Reports tab. When configuring the settings for a report you have the option to check off "Notify Alert Queue". Every time any report with this checked off is completed, a notification will be sent to phone numbers indicated. The notification will include a link to AlayaCare that will require a sign-in.
3) Vitals Configuration Email
When the vitals configuration is correctly set up, an email will be generated whenever a reading outside of the outlined acceptable range is recorded. The email will be sent to members of the care team. The email will be sent from firstname.lastname@example.org. The subject will be, "AlayaAlert: <Client Name> <vital> alert. The email will indicate the threshold that has been exceeded and it will include a link to the client's emergency contact list in addition to their phone number. Finally, the email will also include a link to the task that has been defined to be completed in this scenario. All links will require the user to log in to AlayaCare.