In the event of a planned downtime, mobile users have the option to enable offline mode and download their offline data to be used when AlayaCare is under maintenance (assuming the Offline Mode feature flag is turned on in the environment). Once the maintenance window is lifted and the user has internet service, their data will upload as per usual. Please see the following Zendesk article for instructions on how to enable offline mode on the mobile.
In the event of an extended or unplanned downtime, we understand the importance of still being able to access essential client information. Even though care workers will not be able to complete documentation during periods of downtime, coordination teams can still provide them with the information they need to provide services to clients.
Around midnight every evening, a copy of each company’s production environment is taken and used to refresh the tenant’s “Staging” environment. This nightly refresh is the only connection between your Production and Staging Environments. In the event of an extended down time, your Staging environment can be used to access necessary client information.
Important notes about Staging:
- READ ONLY – remember that the Staging environment is reset every night with a replica of your production environment. Staging is valuable for viewing necessary client information, but completion of documentation must be done in Production.
- CAUTION – Data in the Staging environment is always a copy of the midnight prior. Any changes or updates made in Production earlier in the current day will not be reflected in Staging.
- RETURN TO PRODUCTION – Please advise all team members to return to your Production environment once the down time has ended. This will prevent work from mistakenly being completed in Staging.
To access the staging environment, simply add staging into your URL and then use the same log in credentials you normally use. For example, to access the staging environment for company name Demo, I would type in yourorganization.staging.alayacare.ca. The same goes for web and mobile.