AlayaCare Cloud's Password Security Features
DE 2.0 | I went online to Looker community and they indicated to use CAST function. Not sure where I went wrong?
DE 2.0 | Functions
Claim | I have "selected" some claims in prepared status to be sent & I get a failed status. Please assist. Thanks.
Mobile| While reviewing the mobile app update videos, I heard them say 'Form Drafts will be deleted if you log out of the application". Is this the case even when a user has saved the draft?
Accounting | When generating invoices (monthly), the system is pulling non-billable items which results in a zero balance invoice or is pulling non-billable items for discharged clients.
DE 2.0 | Would invoiced visits be the same as approved visits? If so, that is correct – we only want to reflect approved visits for the unique services across all programs.
Claims | Claims generated for Funder with a mm/dd/yy date of service are generating the wrong amounts for some.
DE 2.0 | The de 2.0 report is showing 2 different entries
Clinical | Some documentation was created and saved under the wrong Client Profile. We need AlayaCare to delete the progress notes.

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Claims | Could you please clear the two accounts below via data-fix?

May 08, 2023 21:36
Updated

Question

Could you please clear the two accounts below via data-fix? They are voided claims.

We have refunded these account already but because of it being voided it would not allow me to adjust.

Thank you so much.

Answer

Please submit a ticket to our help team as this would require a data-fix! Please note that Alayacare reserve the right to decline any data-fix request.

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