Accounting | When generating AR report all payments look like unallocated and they were allocated manually when payments were recorded. We want to have fixed that report for not seeing as unallocat...

Question 

When generating AR report in Accounting > Accounting exports, using AR Funder in Funder option, all payments look like unallocated and they were allocated manually when payments were recorded. We want to have fixed that report for not seeing as unallocated all payments.

 

Answer

The allocations did not occur until after the timeframe you selected and were therefore not reflected in the report, which had an end date of before the allocation.

We recommend that you rerun your AR report as of today to ensure that the accounting of any unallocated credits is accurate. If you notice any credits that you believe should not be in the report, please provide me with the export ID, client ID, and the value you see in the column. I will investigate the issue further.