DE 2.0 | I went online to Looker community and they indicated to use CAST function. Not sure where I went wrong?
DE 2.0 | Functions
Claim | I have "selected" some claims in prepared status to be sent & I get a failed status. Please assist. Thanks.
Mobile| While reviewing the mobile app update videos, I heard them say 'Form Drafts will be deleted if you log out of the application". Is this the case even when a user has saved the draft?
Accounting | When generating invoices (monthly), the system is pulling non-billable items which results in a zero balance invoice or is pulling non-billable items for discharged clients.
DE 2.0 | Would invoiced visits be the same as approved visits? If so, that is correct – we only want to reflect approved visits for the unique services across all programs.
Claims | Claims generated for Funder with a mm/dd/yy date of service are generating the wrong amounts for some.
DE 2.0 | The de 2.0 report is showing 2 different entries
Clinical | Some documentation was created and saved under the wrong Client Profile. We need AlayaCare to delete the progress notes.
Scheduling | RN and patient are located in EST - the report prints out with PST and makes it appear that the notes are documented at the incorrect times

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Performance | I cannot log in to my AlayaCare?

June 02, 2023 13:35
Updated

Question

I cannot log in to my Alayacare. Continues to tell me my session has expired and to re enter my password. This happens over and over again with every attempt to log ing. I have closed my browser, tried another browser. restarted my computer. My other colleagues are experiencing the same issue.

Answer

Please check alayacare.status.io for any issue reports. If none, please contact us via web form or live chat.

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