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Q&A | Premiums | Multiple weeks that mileage/expenses are not being reimbursed to our staff?

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Gareh Johnson
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Question 

Multiple weeks that mileage/expenses are not being reimbursed to our staff!

 
 

Answer

We reviewed employee AC00000000 visits for the following dates/clients and we were able to locate the premiums:

  • Example 1: MM DD, YYYY (client:AC000000001) - Payroll Period 2023-01-02 to 2023-01-16 (payroll run#105)
  • Example 2: MM DD, YYYY (client:AC000000002) - Payroll Period 2023-01-16 to 2023-01-30 (payroll run #108) - note: there there no visits on Jan 29, but we saw the visit for Jan 19.

 
To see the visit/shift premium for client:AC000000001

  1. Log in and go this Payroll Period 2023-01-02 to 2023-01-16 (payroll run#105)
  2. Then, click  the tab "Payroll Run and Export" 
  3. click "Details" for payroll run #105 
  4. filter for employee "AC000016264" and the pay code "Mileage" 
  5. From here, you can see the employee's visit/shift premium with client AC000565061 is included in payroll. 
  6. see attached screenshot named "premium_client_AC000565061"

 
User can also repeat the same steps for the other visit(jan19) with the corresponding payroll period to see the premium that got included on the payroll run.