A Visit can be put On Hold on mobile as well as the web app. Once a Visit is On Hold, you will not be able to clock in to it.
Putting a Visit On Hold on Mobile
1. Within the Info tab, click on the three dots (⋮) next to the Visit time and select Hold.
2. Next, select an applicable Hold Reason.
3. The Visit will now appear grey with the cancelled icon in your Schedule.