How do I clock out of a Visit?

Once you have completed your visit, you need to clock out so that the duration of your visit will be accurately recorded in the system.

From the Schedule Screen

Upon sign in, you will land on the screen where you can see your schedule. Scroll right to see your past schedule or scroll left to see your future schedule.

Each colour indicates a different status:

• Blue: completed visit
• Grey: cancelled or visit on hold
• Red: unavailable
• Blue Outline: to be completed
• Green: clocked into a visit

When you tap on a visit from this schedule screen, you will be redirected to the Visit Hub.

To clock out:

1. Tap the red button located on the Visit Hub, as shown below
2. Or, tap the clock icon or banner in the header of any screen
3. Before clocking out, your header will remain green.
4. Once you have successfully clocked out, the header will turn dark blue.

You can also clock out by going to the main menu icon  and tapping on your Open Activities. 

If you attempt to clock out while having incomplete tasks or visits, the clock out button at the bottom of the Visit Hub will be in yellow and will display the label Manage Open Visits. When you tap on this yellow clock out button, you will be directed to any open visits to complete the tasks.

Notification messages on mobile

We have a number of notification messages which will remind care workers to perform actions such as clocking out on time, or go back to your visit and fill out an incomplete intervention, for example. Users in admin portal roles can set these up for their organization by going to Settings > All Settings > Mobile Settings on AlayaCare Cloud web.

Please review your use of these reminders and notifications, and to set them up based on your organization's needs. Note that these settings are not enabled by default, or their values can be edited based on your organization's needs.

• Notification reminder for clock out: this notification works with the setting "Visit Time Remaining" and reminds users to clock out 2 minutes past the expected end time. This timeframe is not customizable and is set to 2 minutes. 

 

• Notification reminder when leaving location threshold: this notification is used with the location threshold setting. If a user is detected to be leaving the location of the visit but have not clocked out, a notification will be triggered. To receive notifications, Android user must always allow permissions on their devices.
• Notification Reminder to Clock Out When Leaving Location: if users are detected to be leaving the location of the visit without clocking out, they will be notified. This is based on location threshold setting. Users can then tap on this notification and go directly to the visit for easy clock out. For Android users, you must always allow location permissions for this to work. This setting is disabled by default.
• Notification Reminder to Clock-Out When Late: if users have not completed their visit 2 minutes after the expected completion time, they will be notified. Users can then tap on this notification and go directly to the visit for easy clock out. This setting is enabled by default.
• Clock In/Out Late/Early Warnings (if Enabled, the Threshold, Visit Note and Facility Options Will Be Applicable)
• Visit Note For Clock In/Out Late/Early
• Facility Visit Clock In/Out Warnings
• Default Comment For Service Tasks Not Completed On Clock-Out

Notification messages for incomplete interventions

Coming soon: we will soon be updating this functionality where if ever an intervention is not completed, your organization can prompt care workers to add a required comment, or choose a reason from a configurable drop-down menu, before they can clock out.

Learn More

• How do I clock in to my Visit?