How do I log in to the web app?

To log into AlayaCare, type your agency's AlayaCare URL into your Chrome browser. Enter your assigned email address and password in the username and password fields and click Log in with AlayaCare.

It is recommended that you access AlayaCare using Google Chrome as your browser. 

Once you log in, you will land on your main dashboard page. The information available in your Dashboard will depend on your designated role and permissions and the configured settings selected by your agency's administrators.

 If you experience issues logging in, follow the troubleshooting steps below:

1. Make sure you have the right URL for your organization. The format is organizationname.alayacare.ca or organizationname.alayacare.com, depending on your region. 
2. Make sure you have entered your assigned email correctly as your username. Verify that there are no extra spaces or spelling errors.
3. Make sure that you are using Google Chrome as your browser. 
4. Check to ensure that storing cookies is enabled in your Chrome Settings. The setting "Allow sites to save and read cookie data" should be turned on.
5. Make sure you are connected to the internet. 

If you are still unable to log in successfully to AlayaCare, please contact your system administrator.

Learn More

• How do I log in to the mobile app?