When information has been identified as missing in the Issue Resolution screen, Users will have an option to enter the missing information in order to succesfully bill a CCAC provider.
Option 1: Clicking 'Not Set' to add relevant information to the visit
By clicking Not Set on the screen, the software will display an Edit dialogue box, where missing information can be entered.
After adding the missing information, click OK, and the information will save to the visit and appear in the Issue Resolution screen.
Option 2: View the Visit information and add missing information via Edit Dialogue
Another way to update missing information is through Issue Resolution > Filter for missing information > Click 'View'
By clicking 'View', a dialogue will appear displaying all relevant service information that currently exists on the Service.
If information is missing, click Edit in the Menu on the left-hand side to enter the necessary information and click 'Save Shift' to save newly added information: