How do I resolve my Unscheduled Visits?

Unscheduled Visits occur when care workers clock into a session with a Client from their Caseload rather than from a Visit on their Schedule. These types of work sessions are common during on-call scenarios.

To resolve Unscheduled Visits, go to Schedules>Workforce Management>Unscheduled Visits. 

From here, you can review your Unscheduled Visits and take appropriate action by clicking either Reject or Add to Schedule.

 

If you select Reject, this work session will not be exported to Billing or Payroll. If you click Add to Schedule, you'll have the option to Auto-Approve the New Visit, so that it can be exported to Billing and Payroll where applicable.