Sometimes a back-office Employee may need to help care providers in the field clock out, for example if the field worker is having technical difficulties. In these situations, you can use the web app to clock care workers out from Visits that should have already ended.
Identifying Clocked-in Visits
You can check for any clocked-in Visits by using the Attendance Dashboard.
Additionally, in Dashboard>Visit reports, or Client Profile>Client Reports>Visit Reports, for any Visit Reports where the End Times are marked Open, the Visit is still clocked in.
After clicking the green Visit tile, click More Details to open the Visit Dialogue. Then click Clock Out.