Mobile: Location Troubleshooting

Your location within the AlayaCare careworker app is determined by the network your device is on, which may be Wi-Fi, GPS, or mobile. 

To troubleshoot any device issues you may be experiencing with location, refer to the following steps for more assistance.

Your location troubleshooting checklist:

• Have you enabled your location permissions for the AlayaCare mobile app? You may choose between "always" or "while using the app".
• Is your device software up to date?
• Do you have the most updated version of the careworker app?
• Have you enabled Wi-Fi and Bluetooth on your device?
• Have you disabled battery saving mode? Turning it on may impact the strength of the GPS
• If your current location is not accurate, have you tried to turn on and off the Location icon in your device? Re-activating your GPS may help re-calibrate your location accurately.

For Android users:

• Have you enabled your location? Head to Settings > Location, make sure it is toggled ON
• Under Settings > Location > (App) Location Permissions, make sure the AlayCare mobile app is at least set to "allowed only while in use"
• Have you enabled Google location accuracy? Turning it on allows your Android device to use GPS signals, Wi-Fi, mobile networks, and sensors to find your location
• Have you enabled high accuracy mode on your device?

For iOS users:

• Have you enabled your location? Head to Settings > Location, make sure it is toggle ON
• Under Settings > Location > (App) Location Permissions, make sure the AlayCare mobile app is at least set to "allowed only while in use"
• Have you enabled location services and location access for Maps?
• Have you set your date and time to automatic, so your network can pick up local time accurately?
• Have you checked that both Location-based Alerts and Location-based Suggestions are toggled ON under "System Services"?
• Have you toggled ON your background refresh?

Setting location permissions

For best results while using the app, you need to make sure that location permissions are enabled.

For Android users, head to Settings > Locations. Make sure it is toggled ON. Then, check "Location services", and ensure that precision services such as "Google Location Accuracy" is toggled ON. When using AlayaCare mobile app, select allow "while using the app" for location permissions when the message pops up on your screen.

For iOS users, head to Settings > AlayaCare. Under "Location", allow location access by checking "while using the app". Make sure "Precise Location" is toggled ON.

Improving accuracy

You may also adjust Wi-Fi scanning and Bluetooth Scanning settings to improve accuracy.

• Wi-Fi scanning allows apps to use Wi-Fi for more accurate location detection, even when you have turned off your Wi-Fi connection.
• Bluetooth scanning allows apps to use Bluetooth for more accurate location detection, even when when you have turned off Bluetooth.