Troubleshooting Employee Punches Assigned to the Wrong Employee

Gareh
Gareh
  • Updated

Issue:

An employee's clock-in data appears to be incorrectly assigned to another employee, and the correct employee's punches are not visible in the revisions.

Solution:

1. Verify the issue

  • Confirm the details of the incorrect and correct employee IDs along with the visit ID.
  • Check the system for discrepancies between the scheduled employee and the employee who actually clocked in.

2. Access the visit revisions

  • Navigate to the visit record in question.
  • Click on the Information tab, then locate and click on View Revisions.

3. Review punches

  • In the Row View under Revisions, match the clock-in time with the employee assigned to that visit.
  • Ensure that you’re looking at the correct date and visit ID.

4. Check revision details

  • Verify if the revision shows the clock-in time correctly associated with the scheduled employee.
  • If the correct punches are not visible, ensure that all relevant revisions have been properly saved and updated.

5. Compare data

  • If there are discrepancies, compare the data with the initial scheduled times and the actual clock-in times.
  • Look for any system errors or issues that might have caused the punch to be assigned incorrectly.

Note:

In rare cases, this issue may result from a system error. If the problem persists after following the above steps, we recommend submitting a support ticket for further assistance.

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