Troubleshooting Employee Punches Assigned to the Wrong Employee

Issue:

An employee's clock-in data appears to be incorrectly assigned to another employee, and the correct employee's punches are not visible in the revisions.

Solution:

1. Verify the issue

• Confirm the details of the incorrect and correct employee IDs along with the visit ID.
• Check the system for discrepancies between the scheduled employee and the employee who actually clocked in.

2. Access the visit revisions

• Navigate to the visit record in question.
• Click on the Information tab, then locate and click on View Revisions.

3. Review punches

• In the Row View under Revisions, match the clock-in time with the employee assigned to that visit.
• Ensure that you’re looking at the correct date and visit ID.

4. Check revision details

• Verify if the revision shows the clock-in time correctly associated with the scheduled employee.
• If the correct punches are not visible, ensure that all relevant revisions have been properly saved and updated.

5. Compare data

• If there are discrepancies, compare the data with the initial scheduled times and the actual clock-in times.
• Look for any system errors or issues that might have caused the punch to be assigned incorrectly.