Troubleshooting Handling Visits Without Clock-In/Out Data in EVV Verification

Issue:

Preventing visits without clock-in/out data from going through Electronic Visit Verification (EVV) and avoiding manual rejection of each visit.

Solution:

1. Set up rules to flag visits missing clock-in/out data:

• Navigate to Accounting Settings > Verification Rule Sets.
• Select an existing rule set or create a new one by clicking +Add rule set.
• Click +Add rule and choose the rule type No clock out or No work session.
• Configure the rule to flag visits missing clock-in/out data. These flagged visits will be sent to the Failed Verification pile for easier management.

2. Manual review and rejection

• Mass rejection of visits in the Failed Verification pile is not supported.
• Navigate to Visit Revisions via the visit record.
• Each flagged visit must be reviewed and rejected individually by accessing the Revisions tab and manually rejecting the visit.