Troubleshooting Mobile App Timeout Issues

Issue:

The AlayaCare mobile app automatically logs users out after 60 minutes of inactivity. This can raise concerns about receiving messages during this period.

Key points:

1. Timeout duration

• The mobile app times out after 60 minutes of inactivity and will automatically log out.

2. Message reception

• You will continue to receive messages even if the app times out, provided you do not manually log out.
• Logging out will stop message reception until you log back in.

3. Settings and adjustments

• Currently, the 60-minute timeout setting cannot be adjusted.
• This timeout duration differs from the web app’s settings.