Issue:
You may encounter difficulties when attempting to resubmit rejected visits in AlayaCare’s Electronic Billing V2, particularly when visits have been revised but appear voided or fail to pull into a billing period.
Solution:
To resolve this issue, you can resubmit rejected claims using two methods:
1. Using the claim revision feature
- Open the rejected claim by selecting the Open button.
- Use the Revise button to adjust applicable fields (e.g., bill code, billed amount, or units sent).
- Once the necessary adjustments are made, resend the claim.
Please note that only certain fields can be revised directly within a claim. If the rejection reason is unrelated to the bill code, billed amount, or units sent, follow the next method.
2. Without using the claim revision feature
- Make the necessary corrections outside the claim (e.g., updating visit details, adjusting codes).
- Void the rejected claim.
- Generate a new claim, then prepare and send it again.
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