Troubleshooting Unauthorized Visits Not Appearing in Visit Verification

Issue:

Occasionally, visits may be labeled as "unauthorized" and fail to appear in Visit Verification for review.

Solution:

1. Access visit verification

• Navigate to Visit Verification in your AlayaCare platform.

2. Change status filter

• Ensure the filter is set to Rejected rather than Approved to view unauthorized visits.

3. Search for visit IDs

• Enter specific Visit IDs to locate the affected visits.

4. Re-run visit verification

• Un-approve the rejected visits and re-run them through Visit Verification to check if they are recognized correctly.