Troubleshooting Electronic Funder Setup in AlayaCare

Issue:

Users are experiencing difficulties setting up electronic funders in AlayaCare, specifically encountering issues with obtaining and entering the provider and payor electronic transmitter identifier, as the clearinghouse only provides a payor ID.

Solution:

1. Verify clearinghouse information

Ensure you have contacted your clearinghouse for all necessary details. While they might provide a payor ID, you may also need to check if they can offer the provider and payor electronic transmitter identifier or if it can be generated during claim submission.

2. Receiver qualifier

For the receiver qualifier, use ZZ as it is commonly used for this field.

3. Check for additional guidance

If you are using a system other than Waystar, you might not need the provider and payor electronic transmitter identifiers. Instead, you can focus on exporting the 837 file from AlayaCare and uploading it to your clearinghouse.

Note:

If you require further assistance with configuring Electronic Funders please contact your Customer Care Team.