Troubleshooting Handling Overwritten Payroll Batches

Issue:

You have accidentally overwritten a payroll batch, and you need to understand the impact of re-running the batch after payroll occurred.

Key points:

Please note that reverting to the previous batch is not possible and may require manual reconciliation if necessary.

Solution:

1. Check staging environment

Verify if the previous payroll data is still available in your staging environment.

2. Re-run exports using staging environment

Re-run the same exports that were conducted on the date prior to the overwrite.
This will help you compare the previous run's exports with the new run's exports.

3. Compare exports

Review the exported data to identify if any visits were adjusted, added, or removed between the two runs.
This comparison will help you determine if any late entries were missed in the current batch.