Troubleshooting the "Not Within Proximities" Clock In/Out Issue

Issue:

When attempting to clock in/out for client visits, caregivers may receive a "Not Within Proximities" message, even when they are physically at the client's location. Adjusting the distance settings does not resolve the issue.

Solution:

• Verify that the employee is in the correct location.
• Ensure that the Field’s Staff Location setting is enabled on their smartphone device.
• Ensure the employee attempts to bypass the message, as it can be ignored without affecting clock in/out functionality.
• Check the employee's schedule to confirm whether clock in/out times are being recorded despite the warning.