Troubleshooting Requesting Zendesk Access for New Employees

Issue:

You need to request Zendesk access for a new employee.

Solution:

To grant Zendesk access, please follow these steps:

1. Submit a ticket

• Submit a regular Zendesk ticket.

2. Provide required information

• Include the new employee's AlayaCare ID and email address in the ticket.

3. Receive training material

• Once the ticket is submitted, our team will send training material for the new employee to review.

4. Profile activation

• After reviewing the training material, the new employee can activate their Zendesk profile.