Troubleshooting: "403: You do not have the required permission" Error When Logging into the App

Issue:

Caregivers may encounter a "403: You do not have the required permission to perform this action" error when trying to log into the app for the first time, even after changing their password.

Key Points:

Ensure that the employee logging in has the correct role and permissions assigned in their account. Incorrect or missing roles and permissions may prevent access and cause this error.

Solution:

1. Log in to AlayaCare

• Use your admin credentials to log in to AlayaCare.

2. Navigate to User Management

• Go to the Settings section and find the User Management or Users area.

3. Select the caregiver's profile

• Find and select the profile of the caregiver experiencing the 403 error.

4. Check assigned roles

• Ensure that the caregiver has the appropriate role assigned. If not, assign the correct role.

5. Verify permissions

• Check the permissions associated with the caregiver's role. Ensure that the necessary permissions are granted for the actions they are trying to perform.

6. Save changes

• Save any changes made to the caregiver's role or permissions.

7. Inform the caregiver

• Notify the caregiver to log out and log back in to see if the issue is resolved.