Troubleshooting Terminated Employees Appearing on the Dashboard Map

Issue:

Terminated employees are still showing up on the dashboard map instead of current employee work sessions.

Solution:

1. Reactivate the employee's profile

• Go to Employee Profile > Demographics > General Information
• Find the Status field and change it to Active.
• Click Save.

2. Log in as the employee

• Navigate to the employee’s Overview page.
• Change the employee’s password to any temporary password.
• Log in to the mobile app with their credentials.

3. Close open work sessions

• Once logged in, go to Settings and check for the open work sessions.
• Click into the first visit and clock out.
• You may need to add required interventions or a signature before clocking out.
• Repeat this process for the second visit.

4. Terminate the employee again

• Go to Employee Profile > Demographics > General Information
• Find the Status field and change it to Terminated.
• Click Save.

5. Check dashboard map settings

• Go to the Dashboard section and find the map settings.
• Ensure that the map is configured to display only active employees.

6. Refresh the dashboard

• Refresh the dashboard to ensure the changes take effect.