Troubleshooting Managing Conversation Threads in Secure Messaging

Issue:

You may want to delete conversation threads in the Secure Messaging module, but find that the option to do so is not available.

Solution:

Currently, the ability to delete conversation threads in the Secure Messaging module depends on user permissions. If you do not see the option to delete, it may be due to a lack of necessary permissions.

Follow these steps to check and update permissions, or use the Close option to manage conversations if deletion is not available:

1. Log in to the admin portal

• Use your admin credentials to log in.

2. Navigate to user permissions

• Go to the Settings section and find the User Permissions or Roles area.

3. Check permissions for Secure Messaging

• Ensure that the role assigned to you has the permission to delete conversation threads in the Secure Messaging module.

4. Adjust permissions if necessary

• If you do not have the necessary permissions, adjust the role settings to include the ability to delete conversation threads.

5. Save changes

• Save any changes made to the user permissions.

6. Refresh and test

• Refresh the application and test to see if the option to delete conversation threads is now available.

7. Alternative solution

• If you cannot delete conversation threads, you can use the Close option for conversations. This action helps to tidy up your messaging view without permanently deleting threads.

8. Important notes

• Data retention policies: Be aware of any data retention policies that may affect the ability to delete conversation threads.
• Audit logs: Deleting conversation threads may be logged for audit purposes.