Troubleshooting Payroll Processing: "No Results" Issue

Issue:

You may encounter a No Results message when attempting to process payroll.

Solution:

1. Check the dates of your payroll period

• Make sure that the dates of the payroll period align with your intended payroll.

2. Make sure visits have been verified / approved for this payroll period

3. Run payroll process

• Navigate to the payroll run page for the specified period.
• Click the Run Payroll button at the top left of the page.
• Wait a few minutes after clicking before refreshing the page to check for populated results.

4. Check background jobs

• If the issue persists, access the Background Jobs list in the system.
• Look for entries associated with the payroll run for the specific period. If no entry exists, this indicates that the payroll job did not start.

5. Repeat the process

• If you have previously attempted to run payroll, try clicking the Run Payroll button again. Wait for a few moments before checking for results.
• Have a colleague attempt the same process to determine if it’s an isolated issue.

Note:

• Please ensure that you are running the correct payroll period. Running a weekly payroll when your agency typically processes biweekly payroll may affect the results.
• If you have followed all steps and continue to see the No Results message, please escalate the issue to the support team for further investigation.