Troubleshooting Disabling Payment Reminder Emails in the Family Portal

Issue:

Family portal clients may receive unexpected emails prompting them to pay bills, which can be confusing since your organization does not accept payments through AlayaCare.

Solution:

1. Disable notifications for clients

• Clients can log into the Family Portal.
• Navigate to Settings > Email Alerts.
• Here, clients can turn off notifications for various modules, including visit reminders, progress notes, and invoices.

2. Remove all notifications

To disable all notifications for all clients, turn off the following ACL for the specific family portal role: View/Receive Family Portal Notifications. This will remove the option for clients to enable email notifications entirely. Please note that while you can disable all notifications, this will also affect visit reminders.

For more detailed information, you can refer to the Feature Overview: Notification Centre article.