Electronic Billing Claims with a status of Draft, Prepared, Rejected, Paid, or Denied can be marked as Void and resubmitted to the Funder via the clearinghouse if necessary. If you have already voided a claim in the clearinghouse, you can mark the claim as void in AlayaCare so that it matches the record in the clearinghouse.
Please note that the Void button will be available for all Draft and Prepared claims as well as any Open claims with a status of Rejected, Paid, or Denied that have an Internal Control # (adjudication number). If a Rejected, Paid, or Denied claim does not have an Internal Control #, you will need to enter it manually to void the claim.
Void a Draft or Prepared Claim
If you wish to void a claim that has a status of Draft or Prepared, select the Void button on the claim details screen.
Since a Draft or Prepared claim has not yet been sent to the Funder via the clearinghouse, you will only have one option in the Void dialogue (Void claim in AlayaCare and resend to clearinghouse). Click Void to continue.
The status of the claim will change to Void.
Visits that were included on this claim will now be included on a new claim. Select Generate Claims to create a new claim for the Visits included on the voided claim.
Mark a Rejected, Paid, or Denied Claim as Void to Reconcile with the Clearinghouse
If you have already voided a Rejected, Paid, or Denied claim in the clearinghouse and resent it to the Funder, you can use the Void button to set the claim status to Void in AlayaCare so that it matches the clearinghouse.
After clicking the Void button from the claim, select Void claim to reconcile with clearinghouse. Then click Void.
All GL transaction entries except for payments (Sale transactions along with any credits or debits to the Bank) will be reversed for the claim, and the status of the claim will be changed to Void.
The 
icon will appear next to Voided in the Resubmitted column in the Funder's list of claims for all claims that have been voided and resubmitted via the clearinghouse.
Void a Rejected, Paid, or Denied Claim and Resend to the Funder from AlayaCare
You can also void a Rejected, Paid, or Denied claim and then resend it to the Funder (via the clearinghouse) from AlayaCare.
To begin, click the Void button on the claim and select Void claim in AlayaCare and resend to clearinghouse. Then click Void.
All GL transaction entries except for payments (Sale transactions along with any credits or debits to the Bank) will be reversed for the claim, and the status of the claim will be changed to Void.
Note that the voided claim will be automatically marked as Prepared. Once you select Send 837 for the Funder's claims, the claim will be resent to the clearinghouse.
The 
icon will appear in the Resubmitted column to indicate that the claim has been voided and resent to the Funder via the clearinghouse from AlayaCare.
