Automated Provider Reports (APRs) allow home care providers in Ontario to communicate directly with the Local Health Integration Network (LHIN) and request or inform them of changes to a client's service(s).
Each APR is specific to a particular client and service in AlayaCare. Note that APRs can only be completed for services that are funded by a LHIN (CCAC)-type funder.
To create and send APRs, your agency must enable the Automatic Provider Reports feature flag in Settings>All Settings>Features.
The following ACLs in the Customer folder in Settings>Roles and Permissions control the ability of users to view and edit APRs:
- View Automated Provider Reports - All Clients
- Edit Automated Provider Reports - All Clients
- View Automated Provider Reports - Assigned Clients
- Edit Automated Provider Reports - Assigned Clients
If you do not have the ACLs to view or edit APRs for all clients, you will not be able to view the agency-wide list of APRs found under Clients>Provider Reports.
For agencies using Care Plan 2.0, you can use the setting Goal Type Used to Populate Into APRs in Settings>System Settings to select which type of goals on client care plans will appear in APRs.
There are currently two available workflows for submitting APRs to the LHIN. For the moment, the enhanced workflow (APRs 2.0) is only available to agencies submitting APRs to the Central, Central East, and Central West LHINs. APRs 2.0 will become available to more agencies as the requirements of other LHINs are integrated into the flow.
To create an APR, you must go to the service that you are submitting the report for on the client's profile and select the Provider Reports tab. From here, you can select +Add Report.
- How do I create/send Automated Provider Reports (APRs 2.0)?
- How do I create/send Automated Provider Reports (APRs 1.0)?
APRs and care plan goals
To create and send APRs, your agency must be using AlayaCare's Care Plan module (either 1.0 or 2.0).
A client must have an active care plan with goals added before an APR can be created for one of the client's services.
Important note: your agency must have completed APR certification with the LHIN in order to be able to send APRs from AlayaCare. If you have not completed the certification process, sending the APR will only change the status of the report in AlayaCare.
You can send an APR from the report itself by selecting the Send button.
You can also send APRs in draft directly from the Provider Reports tab on a client's service or the agency-wide Provider Reports list by clicking the arrow next to View and selecting Send.
Viewing APRs for all clients
The agency-wide Provider Reports list allows you to view the status of all APRs submitted for clients across your organization. It is only available to users who have the View Automated Provider Reports - All Clients ACL.
To view this page, go to Clients>Provider Reports.
You can use this page to monitor the progress of APRs across all your agency's clients. After a report is Sent, the possible statuses will be Received, Refused, In Progress, or Reviewed. A Draft can also be Cancelled.
Click the icon to filter by Status, Client, Creation Date, Created by, Sent to, Type, Service Changes, or Submitted Date.
You can also send, cancel, or edit APRs for clients from this list if you are in a role with the Edit Automated Provider Reports - All Clients ACL. Without this permission, you can only complete these actions on APRs for clients that are assigned to you.