Feature Overview: Family Portal

AlayaCare's Family Portal is a secure, HIPAA-compliant online portal for clients and their families to stay closely connected to home care providers and actively engaged in care planning. Whether you are the client receiving care, a loved one of the patient, or a health professional working with the client, you can use the family portal to view scheduled visits, request visits or service changes, write reviews for caregivers, complete forms from the agency, view administered medications and recorded vital signs, and much more. 

Features and Benefits

• Viewing Scheduled Visits: Clients can see upcoming appointments and request changes.
• Accessing Medical Information: Users can view details about medications and recorded vital signs.
• Communication: Secure Messaging allows for easy communication between clients, families, and care providers.
• Payment Management: Some portals include Payment Gateway for handling invoices and storing payment methods.
• Real-Time Updates: Families receive instant email updates and notifications, reducing the need for phone calls. 

With these features, clients and families can expect the following:

• Active Participation: Clients can actively engage in their care by viewing scheduled visits, requesting changes, writing caregiver reviews, and accessing medication and vital sign information.
• Real-Time Updates: Families receive real-time updates on any device, reducing the need for caregivers to make update calls.
• Empowerment: The portal empowers clients and families to take control of their care plans, offering greater peace of mind.
• Security: It is HIPAA compliant, ensuring complete security and privacy for client information.

Access

Family Portal  can be accessed using a Chrome or Safari web browser on laptops, tablets (portrait and landscape modes), and smartphones (portrait and landscape modes). The last two officially released versions of Safari and Chrome will be supported. 

To learn more about the portal, check one of the overviews below, according to which type of device you are using:

• Family Portal overview: computer/tablet experience
• Family Portal overview: smartphone experience