Top Frequently Asked Questions about AlayaCare

Here is a list of resources to help answer the questions that get asked the most frequently to our support team.

1. How do I use Data Exploration?

For an overview of this module, please see Data Exploration: Feature Overview. 

Related resources:

• Understanding the Structure of Data Exploration (Cubes, Dimensions, Measures)
• DE: Building a Report

2. How does visit approval work?

For an overview of the visit approval page, see How do I use the visit approval screen?

Related resources:

• How do I approve/unapprove Visits for Billing and/or Payroll?

3. How do I set up/use premiums?

For an overview of how premiums work in AlayaCare, see Feature Overview: Premiums.

Related resources:

• How do I set up/edit premiums?
• How do I add/edit/disable/delete a billing premium for a client?
• How do I add a payable premium for my employees?

4.  How do I use Forms 2.0?

For an overview of the features available in Forms 2.0,  check out the Forms 2.0: Feature Overview and the rest of the articles in the Forms 2.0 section.

If you have recently migrated to Forms 2.0, the following articles and videos may be able to help:

• Welcome to Forms 2.0: web experience
• Welcome to Forms 2.0: mobile experience
• How does data migrate from Forms 1.0 to Forms 2.0?
• Introducing Forms 2.0: web app
• Introducing Forms 2.0: mobile app

If you're looking for information about the old reports/forms, check out these articles:

• How can I create electronic forms (service reports)?

5. How do I set up/use bill codes?

For an explanation on how to set up bill codes, see How do I set up/edit/disable Bill Codes? 

For an overview of how bill codes, pay codes, funders, and service codes work together, see The Relationship between Service Codes, Pay Codes, Bill Codes, and Funders.

6. How do I set up/use service codes?

For an explanation on how to set up service codes, see How do I set up/edit/disable service codes? 

For an overview of how bill codes, pay codes, funders, and service codes work together, see The Relationship between Service Codes, Pay Codes, Bill Codes, and Funders.

7. How do I use tags?

To learn about how to set up tags and how to add them to different entities, see How do I create/edit/apply tags for Visits/Services/Clients/Care Plans?