How do I use the notification outbox to track visit offer notifications?

The notification outbox allows you to review details about all visit offer notifications sent out of AlayaCare, including information about the message type, date and time of sending, sender and recipient names, and whether each message was successfully sent and delivered. You can also resend any messages that were not successfully delivered the first time.

Important note: delivery tracking is not yet available for push notifications. You will be able to see if push notifications were successfully sent from AlayaCare in the notifications outbox but not if they were successfully delivered to a mobile device.  

Accessing the notifications outbox

To access the notifications outbox, the following ACLs must be enabled:

• Settings>Roles and Permissions>Outbox>View Visit Notifications: this ACL allows you to view information about visit notifications sent from AlayaCare in the outbox.
• Settings>Roles and Permissions>Outbox>Manage Visit Notifications: this ACL allows you to resend visit notifications sent from AlayaCare from the outbox. 

Reviewing message groups in the inbox

To view the notifications outbox, go to Dashboard>Messages>Outbox to see information about notifications sent out of listed by message group.

A message group refers to the group of messages sent together by a single sender (for example, a visit offer notification sent to multiple employees).

If an error occurred when sending one or more messages in the group, a red icon will appear in the column. Hover over the warning icon to view the error message. To try resending the failed messages in the group, click the downward arrow next to view and select resend failed.

Message group details

Select view for a message group to see more information.

In the next screen, you will see further details about each of the messages sent as part of the message group. Each message will be listed by message ID, employee it was sent to, date/time it was updated on, medium (SMS, email, or push), target (the employee’s phone number or email on their profile), status (pending, failed, sent, or delivered), and the branch of the employee it was sent to (for multi-office environments only).

A message will have a status of delivered once it has reached the recipient’s email or mobile device. A status of sent indicates that the message has been sent successfully from AlayaCare. A status of failed indicates that the message was not successfully sent or delivered.

You can click the icon to filter the individual messages in the group. 

If not all messages have been correctly sent, there will be an error message on the top right.

You may then select one or more messages to resend by clicking the select for resend button and then choosing which failed messages you wish to resend.

To resend an individual message, you can also click the downward arrow next to view content and select resend.

Message details

Click view content to review details about a specific message sent from AlayaCare.

On the message page, you will see the offer ID, visit ID, start date, start and end time, offer expiration date time, service code, and location area (city and zip code) for the offered visit.

If the status of the message is failed, the reason for the sending failure will be displayed beneath the status. To try resending the message, click the resend button.