Feature Overview: Billing 2.0

Tia Low
Tia Low
  • Updated

After verifying and approving visits, you are ready to begin billing.

With our enhanced billing feature, all billable items are invoiced through billing periods that allow automatic back billing.

AlayaCare Cloud's billing period is based on set frequencies, which prevent gaps between billing periods and missed visits. 

A billable item refers to any source item—such as a visit, visit premium, or client billing premium—that has been approved and assigned a bill rate.

Background

AlayaCare Cloud previously offered a different billing workflow through the legacy Billing Cycle feature.

The enhanced billing workflow uses the Billing Period feature instead. Because of its optimized functionality and user experience, it is recommended that agencies move towards enhanced billing. Learn more about what you can do with enhanced billing.

Availability and use cases

As mentioned, it is recommended that agencies use enhanced billing, but eligibility may depend on other features you use that may not be compatible yet. For example, agencies that depend on HCP, batch funder billing, ability to bill by department, and ad-hoc invoicing are currently not eligible.

To request enhanced billing or inquire about your eligibility, please contact your AlayaCare representative.

CHRIS/HPG (Ontario, Canada)

The enhanced billing feature and the latest version of our CHRIS/HPG functionality use the same workflow in AlayaCare Cloud.

If your agency is already using the CHRIS/HPG feature and has continued to use the legacy option for other aspects of billing, you can streamline your workflow by transitioning to enhanced billing so that you are not using two different workflows. For example, if you use the legacy billing workflow for private pay, you can make the transition because private pay is available with enhanced billing.

What you can do with enhanced billing

  • Invoice billable items to either a single bill-to party or multiple bill-to parties.
  • Review and adjust billable items before generating invoices. Multiple billable items can be created from one visit, and ad-hoc billable items can be added directly.
  • Add miscellaneous charges directly to draft invoices.
  • Billing periods follow a set frequency you can configure, with options for one week, two weeks, four weeks, or per calendar month.
    • Back billing is automatic. You can also select a back billing date.
    • If applicable, you can request that only a limited selection of the four available options be shown in your organization's app environment.
    • More information:
  • Create multiple customized invoice templates—and other financial document templates. If your funders have unique requests for how they receive invoices, you can use this feature to customize an invoice template for each one (for example, insurance vs. private pay).
  • Email invoices in bulk and keep track of any bounce-back emails.
  • Private pay is available with enhanced billing. Provided through our Payment Gateway feature, this capability is relevant for invoices billed to Client Individual-type funders.
  • Please note that Equipment and Supplies, and Income items, are not currently supported with enhanced billing.

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