How do I use fingerprint/face ID (biometric authentication) to log in to the mobile app?

Using fingerprint or face identification to sign in to the AlayaCare app can make the login process easier as it prevents you from having to enter your password every time you need to log in or renew your session. 

Biometric authentication through fingerprint or face recognition cannot be used if you are required to log in via SSO. It can only be used as an alternative to logging in with an AlayaCare username and password.

The terminology and options available to you will differ slightly based on whether you are using an Android or iOS device.

• Using Touch ID or Face ID to sign in to AlayaCare from an iOS device
• Using fingerprint or face recognition (biometric authentication) to sign in to AlayaCare from an Android device

Using Fingerprint  or Face ID to sign in to AlayaCare 

Whether you can use fingerprint or face ID to sign in to the AlayaCare mobile app will depend on your device model.

Biometrics can be enabled by:

• Onboarding flow for biometrics for first time users or first update
• Going to Settings within the Alayacare app and enabling the biometrics toggle

To learn more about setting up fingerprint or Face ID on your mobile device, please see the following resources:

How to set up Biometrics on your mobile device

Onboarding Biometrics flow 

• Users who are configured to use email and password for login will be presented with a new biometrics onboarding flow upon first install of the app or first update
• Tap Enable Biometrics to use this feature for login in the future
  • If you tap maybe layer, biometrics is available to enable within Settings of the Alayacare app

Enabling Biometrics through Settings of the AlayaCare app

On Android:

• Tap on menu icon and select Settings
• Tap Biometrics Login
• Select the checkbox to set up biometrics for any future logins

Within Settings 

• Tap on menu icon and select Settings
• Tap on Face ID or Biometrics 
• Tap the toggle to the On position (green) 

Once you have biometrics enabled

After you have allowed the AlayaCare app to use fingerprint or Face ID to authenticate you, you will see a new option on the login page.  Select Use biometrics to proceed with signing in. 

With Face ID

                                                    

With Fingerprint 

You will also be able to use this option when prompted to renew your session.

With Face ID:

With Fingerprint

Note that if you enter a different email address or server name, you will need to enter your password to log in and then reenable the Touch ID/Face ID login setting in the app.

If you update your Face ID/Touch ID settings on your device, you will be prompted to enter your password to confirm your identity. 

Updating your password will not affect your Face/Touch ID login settings.