Feature Overview: Configuring Biometric Authentication for Mobile

You can now configure the AlayaCare mobile application so that care providers can log into the application on iOS or Android devices using fingerprint or face recognition depending on what biometric sign-on options are available and configured on their device.  Using fingerprint or face ID to authenticate mobile users can help to simplify the login process and make it easier for care providers to log back into the app when their session expires.

 Biometric authentication cannot be used when logging in via SSO. It can only be used as an alternative to logging in with an AlayaCare username and password. 

Configuring Fingerprint and Face ID for Your Organization

The biometric authentication feature flag must be enabled in the web application in order for care providers to be able to set up fingerprint or face ID for the mobile application.

 

Setting Up Fingerprint and Face ID as a Mobile User

In order to use biometric authentication for the AlayaCare mobile app, care providers must enable touch ID or face ID in their device settings. If the user has not enabled biometric authentication on their device, they will be redirected to their device settings to enable identification by fingerprint or facial recognition before they can configure fingerprint or face ID for the AlayaCare app.

                                iOS                                                                                Android

                         

For iOS users, the availability of face ID versus touch ID will depend on the user’s device. The following devices have touch ID available to configure:

• iPhone 5s

• iPhone 6

• iPhone 6 Plus

• iPhone SE (2016)

• iPhone 6s

• iPhone 6s Plus

• iPhone 7

• iPhone 7 Plus

• iPhone 8

• iPhone 8 Plus

• iPhone SE (2020)

• iPad mini 3

• iPad mini 4

• iPad (2017)

• iPad (2018)

• iPad (2019)

• iPad (2020)

• iPad Air 2

• iPad Pro 12.9in (2015)

• iPad Pro 9.7in (2016)

• iPad mini (2019)

• iPad Air 2

• iPad Air (2019)

• iPad Air (2020)

• iPad Pro 12.9in (2017)

• iPad Pro 10.5in (2017)

The following iOS devices have face ID available to configure:

• iPhone X

• iPhone XR

• iPhone XS

• iPhone XS Max

• iPhone 11

• iPhone 11 Pro

• iPhone 11 Pro Max

• iPhone 12 mini

• iPhone 12

• iPhone 12 Pro

• iPhone 12 Pro Max

• iPad Pro 11in (2018)

• iPad Pro 12.9in (2018)

• iPad Pro 11in (2020)

• iPad Pro 12.9in (2020)

For Android users, devices running Android 10 and above may have the ability for users to set up biometric authentication for face or fingerprint identification. The availability of face recognition in the device’s biometric settings will depend on the specific device. Devices running Android 9 and below only allow fingerprint ID.

Once fingerprint or face ID is set up in device settings, the user will be able to allow the AlayaCare mobile app to enable biometric authentication.

                             iOS                                                                                Android

                         

After clicking enable, a biometric authentication setting will be enabled in the app settings.

                                  iOS:                                                                         Android:

               

After setting up biometric authentication, the care provider will be able to select a new option on the login screen to sign in using fingerprint or face ID.

                   

For step-by-step instructions on setting up biometric authentication for the mobile app, see How do I use fingerprint/face ID (biometric authentication) to log in to the mobile app?