Why is a Client/Client contact not showing as an option when selecting a Billing Contact? (FAQ)

AlayaCare Support Associate
AlayaCare Support Associate
  • Updated

Video:

Check out this short video that explains why a client or client contact is not showing as an option when selecting a billing contact:

Solution:

Check to see if a main phone number has been added to the client contact. In AlayaCare. for a client contact to show as an option for Billing Contact, their main phone is needed.

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To add a phone number to a client contact, visit the Client Profile > Coordination > Contacts. Click Edit for any contact to update their information. Add a main phone number and then click Save.

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