Why is the Mobile App clocking out my nurses, caseworkers etc.? (FAQ)

Video:

Check out this short video that explains how the mobile application logs employees out:

Solution:

On the AC Cloud Desktop App, go to Settings > System Settings > General.

Scroll down until you find Session Duration (In Minutes).

Here you set the appropriate time duration (for example: 60 minutes, 120 minutes etc.). For example, if sessions usually last 60 minutes, set the duration for long so that the app does not clock your employees out.

For more information on system settings, check out this Zendesk article: What are the different System Settings in AlayaCare?

Note:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Care Planning & Delivery, check out this section in Zendesk.