485 Issues (FAQ)

Video:

Check out this short video that provides answers to the following questions:

• I'm getting a 500-server error when trying to view 485. In the error message it has the URL for API clinical, what does this mean?
• Why are equipment/supplies populating into the 485 for discharged service?
• Why are the equipment and supplies not populating into a 485?

Solution:

I'm getting a 500 Server Error when trying to view 485. In the error message it has the URL for API clinical, what does this mean?

The most likely explanation is that special character (e.g. an exclamation point or period) is somewhere in the client profile. Start by checking items like client first and last names.

Why are equipment/supplies populating into the 485 for discharged service?

This is expected behaviour if the items are archived AFTER the certification period on the 485 - the certification date needs to be at least one day after the item is archived.

For more information on completing the 485, check out this Zendesk article: How do I complete a 485 in AlayaCare?

Why are the equipment and supplies not populating into a 485?

Check the equipment and supplies tab on the service to see if anything is listed. Equipment and supplies cannot be copied to another service. If the list is on a discharged service, it needs to be manually created on an active service.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Care Planning & Delivery, check out this section in Zendesk.