How do I know who made changes to visit verification information on a visit? (FAQ)

Solution:

The "View Revisions" button will allow you to see the changes made on a visit. This will open a new dialogue and you can navigate to the "List" icon to see details around what information was updated while verifying the visit. along with a date and timestamp as well as the name of the user who made the change.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Visit Verification, check out this section in Zendesk.