How do I re-run verification for a visit that was already approved, and I made a change to verification rules? (FAQ)

Solution:

If changes to visits/violation rules were made AFTER visit verification, the visit(s) will need their status changed to Unapproved to move them back into the "visit verification bucket" for the visit to be run through the new rules.

Please see steps below to un-approve a visit and run verification again:

1. In the affected visit in Visit Verification, click the down arrow next to Edit Status and choose "Not approved".
2. Click on "Change Status" and you will see the visit will change to the "Not approved" status.
3. Return to the Unverified Page and rerun for the end date of the visit(s) and the client name(s).

This will allow these visits to be run through the new rules to determine if they should go into violation to be approved.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Visit Verification, check out this section in Zendesk.