I am trying to link reasons to some of my rules, however my reasons list is not populating. (FAQ)

Solution:

This could happen if there are no associations available for the reason codes that are added in the system. Once associations are added, i.e., a reason name is linked to a resolution name under Accounting Settings > Verification Reasons > Associations, the reasons will show up under the drop-down menu while editing the rule sets.

For more information regarding on the Reasons, Resolutions and making an association between the two, check out this Zendesk article: How do I configure VV reasons and resolutions?

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Visit Verification, check out this section in Zendesk.