I ran visit verification today and several cancelled shifts were caught in VV (Visit Verification). From my understanding, cancelled shifts that do not have a billable/payable cancelled code would ...

Solution:

This could happen if the "Visit Cancelled" rule type that is added in this rule set does not have any specification attached to it. You can create a new version of the existing rule set with an effective date and copy all the existing rule types.

Further, you can edit the Visit Cancelled rule type to flag visits with specific cancelled codes, and then set the remaining visits to approve or reject automatically, so that they are not caught under the "Failed Verifications" tab.

Current Configuration

Desired Configuration

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Visit Verification, check out this section in Zendesk.