I am trying to approve a visit from the Time Approval tab at the visit level, but this option is grayed out, and it does not allow me to perform the action. (FAQ)

Solution:

This could happen if the visit verification workflow is enabled for the payor(s) for which you are trying to approve the visit. In this case, the visit(s) will need to be verified from the Schedules > Visit Verification screen instead.

In addition, the Visit Verification (VV) workflow brings the following changes to the visit approval process:

• You can no longer edit the clock-in and clock-out times of a work session.
• Visits will be locked upon Approval.
• The legacy visit approval page remains accessible, but all approval actions are removed.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Visit Verification, check out this section in Zendesk.