I am getting an error “Queuing failed - duplicate criteria” on the Failed Verifications tab, when trying to reset visits to not approved status. (FAQ)

Solution:

This could happen if multiple background jobs to change visits to "Not Approved" status are requested at the same time. You can either refresh the page or navigate back to the "Unverified" tab of the visit verification process before running the "Reset Visits to Not Approved" action again.

If none of these options work, please clear your browser cache and then attempt to perform this action.

Please follow the below mentioned steps to clear the cache:

1. On your computer, open Chrome.
2. Click More tools. Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Next to "Cookies and other side data" and "Cached images and files," check the boxes.
5. Click Clear data.

Once this is completed, you can re-login into AlayaCare and try to Reset the visits to "Not Approved" again.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to Visit Verification, check out this section in Zendesk.