I am having issues clocking into a visit on the Mobile App (FAQ)

Solution:

The most likely reason for this issue is if you have clocked into a previous visit and forgot to clock out. You can check this by logging into the AlayaCare app and going into Open Activities. If you are clocked into any other visit, clock out of that first visit and then try clocking into the other visit.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to the Mobile App, check out this section in Zendesk.