Is there any way to detect phone number in the app and make a call? (FAQ)

Solution:

If Users cannot see the phone number button in the app in the client's profile, please make sure the Permission: View client phones on mobile is enabled for Field Portal Roles.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to the Mobile App, check out this section in Zendesk.