Users are experiencing a 500 internal server error when trying to log in (FAQ)

Solution:

This may be caused by a session timeout duration. Please go to System Settings and make sure the 'Session Duration (In Minutes)' is greater than 0.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to the Mobile App, check out this section in Zendesk.