The mobile app keeps freezing or crashing (FAQ)

Solution:

Make sure you have the most updated version of the app and try deleting/reinstalling the mobile application. If that doesn't help, log a Zendesk ticket and the CX team will escalate further.

Notes:

• You can troubleshoot the issues explored in this article in your staging environment.
• If the issue is not resolved after going through the steps in this article, please search through other related Zendesk articles or have your super user submit a Zendesk ticket.
• For a full list of FAQs related to the Mobile App, check out this section in Zendesk.