I cannot clock out of an old visit from the Open activities screen (FAQ)

Solution:

This may be caused by not completing all the required Service Tasks. Follow the steps below to resolve this issue:

Select Open Activities.
Select View All.
Click on the visit tile, NOT the clock out symbol from this page.
Once brought to the visit, select the red clock out option.
AlayaCare will show a warning indicating what is not complete in the visit, e.g. Interventions are not complete.
Complete any outstanding tasks.
Press the clock out button in the upper right corner of the screen or on the overview tab of the visit.