On September 6, 2022, we launched our redesigned AlayaCare Cloud web app to offer a new, more accessible and intuitive navigation experience to all users. In our effort to help you provide better outcomes to your customers, here are the latest changes we have made to our web app.
New Background Colours
As a part of our latest September 2022 release, we have updated our background colours so that once logged in, users can immediately visually distinguish the environment they are in. The HTML codes to these colour changes are as follow. You may use a conventional HTML colour picker to better visualize these colours on your device.
- Staging/RC: #885BDC
- Preview: #E3291C
- UAT: #1D873C
Redesigned Client Profile
From November 1, 2022 onwards, users can expect a remapped Client Profile area which ensures that all information related to your clients is more accessible. The purpose of reorganizing the client profile is to streamline user workflow, and to group some of the most commonly used, logically related functional areas together.
⚠️ Please note that the redesigned changes below had been made available in your preview environment starting on October 18, 2022, and were released to your production environment on a rolling basis as of December 15, 2022, 1 pm EST (December 14, 2022, 6 am AEDT for Australia). ⚠️
⚠️ Due to the remapping of the tabs in the client area, renaming will occur, but please note that there will be no change to any of your ACL or permission usage on ACC at this time. As an example, the ACL "View/Edit Do Not Send" is now called "View/Edit Blocked Employees". Do Not Send is a prompt previously under "Coordination" and has now been renamed to Blocked Employees under "Care Management". Refer to the below for more information. ⚠️
Before vs. After Information Architecture
The main change users can visualize is that there are now seven (7) tabs instead of the previous ten (10) under client profile. Review the before vs. after images below for more details.
Previous Client Profile Area
New Client Profile Area
⚠️ Please note that sub-categories in dotted lines are premium or regional-specific features which may not be available in your environment. ⚠️
From left to right, the 7 new tabs in the Client Area are Overview, Client Info, Scheduling, Care Management, Care Delivery, Accounting, and Events. Let's take a look at the changes for each tab.
- Overview and Demographics
- Care Management and Care Delivery
- Deleted/Regrouped Sub-Sections
Overview and Demographics
While the client's overview area remains largely unchanged, the Demographics tab is now a sub-section of the Client Info tab.
Within Demographics, users will find 5 different sub-sections which are "Primary Info", "Contact Info", "Clinical/Medical Info", "Funding and billing", and "Additional Info". Users will also find the Contacts sub-section, which was previously nested under Coordination, and the Medical History sub-section, previously found under Care Documentation.
⚠️ If you wish to rearrange the FCF fields shown in these sub-sections, you may do so by changing the "Family" of the FCF from the "Settings" tab. Below are a list of attributes which show how the FCF fields would map to the sections within Demographics. ⚠️
- General = Primary Info
- Phone/Address = Contact Info
- Clinical = Clinical/medical info
- Client = Funding and billing
- Everything else = Additional Info.
Changes made there will reflect within Demographics accordingly.
The Scheduling tab is now the third tab, after the Overview and Client Info tabs. We have made this functional area more upfront so you can access relevant tasks more efficiently.
Care Management and Care Delivery
One of ACC's most used functional areas is the tab previously known as "Care Documentation". We have now split this section into Care Management and Care Delivery.
The Care Management tab is best interpreted as all tasks associated to managing, coordinating and documenting the service delivered. Based on this logic, the "Service" tab and "Coordination" tab are now both a sub-section under Care Management. Some of ACC's functional areas with the heaviest traffic like Care Plans and Client Forms can also be found in this new functional tab.
Please also note that some of the tasks available under the old “Coordination” tab have been renamed in this redesign phase. “Client specific skills” is now Required Care Skills, while “Do not send” has been renamed to Blocked Employees. Both sub-sections now live under Care Management.
As for Care Delivery, the tab is now home to any sub-section which used to live under "Care Documentation" but has not been brought over under Care Management. Additionally, it is hosting the now-defunct tabs of "Visit Reports" and "Tasks", seen in the image below on the left.
Please note that "Visit Signature" is now "Signatures", and "Wound care" has been renamed to "Wounds". Both sub-sections now live under Care Delivery.
The main changes made to Accounting is the order of the sub-sections available under this tab. Please review the before vs. after images above for more information.
Events is now the last of the 7 tabs in the Client Area, and it does not contain any sub-sections.
Please note that these tabs have been remapped:
- Video Conferences: now available under Scheduling
- Portal access: now available under Overview
Based on your feedback and on extensive user research, our redesign focused on increasing accessibility to information in particular to case workers and case managers. Our redesign has focused on offering wider screens and a smaller side menu so to give as much room for the content as possible. The reduction of the main tabs means less clutter and faster access to tasks.
Stay tuned to this space for more updates, news and announcements about ACC's ongoing redesign campaign.